Frequently
asked questions
Answers on the coffee itself, how orders ship, and how payment and support work. If what you need is not here, write to the desk, a person reads every message.
The coffee
Origins, formats, choosing a lot
We focus on carefully selected specialty coffees from renowned growing regions around the world. The retail collection is built for coffee lovers and home brewers who want to explore distinctive origins, flavour profiles, processing methods and roast styles.
SpecialtyCoffee.shop is for retail customers, enthusiasts and home brewers buying in smaller, convenient quantities.
SpecialtyCoffee.id handles B2B: wholesale, bulk sourcing, distribution and commercial coffee supply.
The retail collection is primarily prepared for individual consumers and home brewing. The exact product format is stated on each product page.
Always check the product description before ordering to confirm whether a particular coffee is roasted, whole bean, ground, or offered in another format.
We curate coffees from selected producing countries across Asia, Africa and the Americas.
Each origin offers a different combination of climate, altitude, variety, processing method and regional character, and those differences are what you taste in the cup. Browse all origins →
Start with the flavour profile you already enjoy.
- Prefer a brighter, more aromatic cup? Look for coffees described as fruity, floral, citrusy or lively.
- Prefer something richer and more familiar? Chocolate, caramel, nutty, sweet or full-bodied profiles are the better match.
The origin, processing method, roast level, acidity, body and tasting notes shown on each product page will narrow it down quickly.
Shipping
Destinations, cost, packaging
Availability depends on the destination and the shipping options currently supported by the store. Enter your delivery details at checkout to see what is available for your location.
If your destination does not appear at checkout, contact the team and we will look at it directly.
Charges depend on destination, package weight, order size and the delivery service you select. The applicable charge is displayed at checkout before payment is completed.
Lead times and courier options are listed on the Shipping and Payment page.
Coffee is packed to protect the product in transit and help preserve quality and freshness. Packaging may vary with the product, quantity and destination.
Contact support as soon as possible with your order information and clear photographs of the product, the packaging and the shipping label.
That lets us review the issue and determine the appropriate resolution under our applicable shipping and refund policies.
Payment & support
Methods, confirmation, contact
Available methods are displayed at checkout. Options may vary with your location, transaction currency and the payment services currently supported by SpecialtyCoffee.shop.
Orders placed through the online store are processed according to the payment status shown at checkout. Where full online payment is required, preparation begins after successful payment confirmation.
After a successful order, confirmation details are sent to the contact information you supplied at checkout.
Keep your order information to hand in case you need to contact support about payment, shipping or the products you purchased.
For product questions, order assistance, shipping issues or anything else, use the Contact page or email info@specialtycoffee.shop.
When writing about an existing purchase, include your order number so the team can help you faster.
Did not find your answer?
Ideas, issues, or a question about a specific lot, write to us. The sourcing desk in Jakarta answers email in under a working day.
Contact us