FAQ
Frequently Asked Questions
Welcome to Daylight Support! We’re happy to help. Please check the FAQs to see if your question is answered, and if not, feel free to email or text our support team.
We love feedback, so don't hesitate to write to us with ideas or issues you're having.
What kind of coffee does SpecialtyCoffee.shop sell?
SpecialtyCoffee.shop focuses on carefully selected specialty coffees from renowned coffee-growing regions around the world. Our retail collection is designed for coffee lovers and home brewers who want to explore distinctive origins, flavor profiles, processing methods, and roast styles.
What is the difference between SpecialtyCoffee.shop and SpecialtyCoffee.id?
SpecialtyCoffee.shop is designed primarily for retail customers, coffee enthusiasts, and home brewers who want to purchase specialty coffee in smaller, convenient quantities.
SpecialtyCoffee.id focuses primarily on B2B, wholesale, bulk sourcing, distribution, and commercial coffee supply.
Is the coffee sold as roasted coffee or green coffee?
Our retail collection primarily features coffee prepared for individual consumers and home brewing. The exact product format is indicated on each product page.
Always check the product description before ordering to confirm whether a particular coffee is roasted, whole bean, ground, or offered in another format.
Where does your coffee come from?
We curate coffees from selected coffee-producing countries across Asia, Africa, and the Americas.
Each origin offers a different combination of climate, altitude, coffee variety, processing method, and regional character. These differences contribute to the distinctive flavors found in each cup.
How do I choose the right coffee for my taste?
Start with the flavor profile you already enjoy.
If you prefer a brighter and more aromatic cup, look for coffees described as fruity, floral, citrusy, or lively.
If you prefer a richer and more familiar profile, coffees with chocolate, caramel, nutty, sweet, or full-bodied characteristics may be a better match.
The origin, processing method, roast level, acidity, body, and tasting notes shown on each product page can help you narrow down your choice.
Do you offer domestic and international shipping?
Shipping availability depends on the destination and the shipping options currently supported by our store.
Enter your delivery information during checkout to see the shipping options available for your location.
For destinations that are not available during checkout, contact our team for assistance.
How much does shipping cost?
Shipping charges depend on factors such as destination, package weight, order size, and the selected delivery service.
The applicable shipping charge should be displayed during checkout before payment is completed.
How is the coffee packaged for shipping?
Coffee is packed carefully to protect the product during transportation and help preserve its quality and freshness.
Packaging may vary depending on the product, quantity, and destination.
What should I do if my order arrives damaged?
Please contact our customer support team as soon as possible and provide your order information together with clear photographs of the product, packaging, and shipping label.
This information allows us to review the issue and determine the appropriate resolution under our applicable shipping and refund policies.
What payment methods are available?
Available payment methods are displayed during checkout.
The options may vary depending on your location, transaction currency, and the payment services currently supported by SpecialtyCoffee.shop.
Is payment required before my order is processed?
Orders placed through the online store are processed according to the payment status shown during checkout.
Where full online payment is required, order preparation will begin after successful payment confirmation.
Will I receive an order confirmation?
After a successful order, confirmation details should be sent using the contact information supplied during checkout.
Keep your order information available in case you need to contact customer support regarding payment, shipping, or the products you purchased.
How can I contact SpecialtyCoffee.shop?
For product questions, order assistance, shipping issues, or other support, contact us through our Contact Us page or email us at:
When contacting us about an existing purchase, include your order number so our team can assist you more efficiently.
