Logistics · Shipping & Payment
Shipping and payment
How Specialtycoffee.shop delivers freshly roasted Indonesian specialty coffee from our roastery to your door: courier options, lead times, payment methods, and tracking.
Overview
This document outlines how Specialtycoffee.shop processes, ships, and accepts payment for orders placed on this site. By placing an order you accept these terms together with our Terms and Conditions and Return and Refund Policy.
We roast and dispatch from Indonesia, ship domestically via national couriers, and offer international air shipping through DHL, FedEx, and EMS for selected destinations.
Order processing
Orders placed before 14:00 WIB on a working day are queued for same-day roasting where possible, or next-day roasting and packing.
- Roasting and cooling
1 to 2 working days - Vacuum-seal packing and degassing
Same day - Pickup by courier
Next working day - Weekends and public holidays
Processed the next working day
Domestic shipping
Indonesia| Destination | Lead time | Service level |
|---|---|---|
| Jabodetabek | 1 to 2 working days | Same-day GoSend, Reguler, Express |
| Java and Sumatra, other | 2 to 4 working days | Reguler or YES |
| Bali, Lombok, Kalimantan, Sulawesi | 3 to 5 working days | Reguler or Cargo |
| Eastern Indonesia: Papua, Maluku, NTT | 4 to 8 working days | Cargo or Pos Indonesia |
International shipping
| Region | Lead time | Service |
|---|---|---|
| Singapore, Malaysia, Brunei | 4 to 7 working days | DHL Express, FedEx, EMS |
| Other ASEAN | 5 to 10 working days | DHL Express, FedEx, EMS |
| East Asia: Japan, Korea, China, Hong Kong, Taiwan | 5 to 10 working days | DHL Express, FedEx |
| Middle East | 7 to 12 working days | DHL Express, Aramex |
| EU and UK | 7 to 14 working days | DHL Express, FedEx Priority |
| North America and Oceania | 7 to 14 working days | DHL Express, FedEx, UPS |
Import duties and taxes on international parcels are the recipient's responsibility, unless we offer a DDP option, delivered duty paid, at checkout for your destination.
Couriers and tracking
Domestic couriers
JNE Reguler and YES, J&T Express, SiCepat, AnterAja, Pos Indonesia, GoSend for same-day Jabodetabek, and GrabExpress.
International couriers
DHL Express, FedEx Priority and International Economy, UPS, EMS, and Aramex for selected MENA destinations.
A tracking number is sent by email and WhatsApp once the parcel is picked up. You can also track from your account page at My Account, then Orders.
Payment methods
| Method | Available for | Notes |
|---|---|---|
| Credit and debit card | Domestic and international | Visa, Mastercard, JCB, via Midtrans or Stripe |
| Virtual account and QRIS | Indonesian customers | BCA, BNI, Mandiri, BRI, Permata, CIMB |
| E-wallets | Indonesian customers | OVO, DANA, GoPay, ShopeePay, LinkAja |
| Bank transfer | Indonesian customers | Verified manually within 24 hours |
| PayPal and Wise | International customers | Available on request |
| Cash on delivery | Selected Jabodetabek areas | For orders below IDR 1,500,000 |
Freshness and packaging
- All coffee is roasted to order, never pre-roasted bulk stock
- Stand-up pouch with a one-way degassing valve and aluminium barrier
- Whole bean preserves freshness longer, ground available on request
- Optimal flavour window is 7 to 30 days after the roast date, printed on the pouch
- Outer box with shock-absorbing void fill for safe transit
Shipping fees and free shipping
Shipping fees are calculated automatically at checkout based on weight, destination, and the service level you select.
- Free domestic shipping
Orders above IDR 500,000 within Java - Flat-rate Jabodetabek
Available on selected SKUs - International
Live-rate quoting at checkout from DHL, FedEx, EMS
Claims, damage and lost parcels
Please refer to our Return and Refund Policy for the full claim procedure. In short:
- Report damaged or missing parcels within 3 days of receipt
- Include photos and the courier tracking number
- Lost parcels: we coordinate with the courier and reship or refund
- Wrong item shipped: free replacement at our expense
Contact us
For shipping questions, tracking issues, or payment inquiries, reach our customer care team through the channels below.
Pick-up hours
Monday to Saturday, 08.00 to 21.00 WIB, Jakarta
Ready to order
Pick your lot and we will roast it
Orders in before 14:00 WIB go into the same roasting queue. Tracking follows by email and WhatsApp as soon as the parcel is collected.
