This document outlines how Specialty Coffee Shop processes, ships, and accepts payment for orders placed on specialtycoffee.shop. By placing an order you accept these terms together with our Terms & Conditions and Return & Refund Policy.
We roast and dispatch from Indonesia, ship domestically via national couriers, and offer international air shipping through DHL, FedEx, and EMS for selected destinations.
Overview
- Origin: Indonesia — freshly roasted to order
- Domestic processing: 1–3 working days
- International processing: 2–5 working days
- Tracking: sent by email & WhatsApp on dispatch
- Currency: IDR (domestic), USD (international checkout)
Order Processing
Orders placed before 14:00 WIB on a working day are queued for same-day roasting (where possible) or next-day roasting and packing.
- Roasting & cooling: 1–2 working days
- Vacuum-seal packing & degassing: same day
- Pickup by courier: next working day
- Public holidays & weekends: orders processed the next working day
Domestic Shipping (Indonesia)
| Destination | Lead Time | Service Level |
|---|---|---|
| Jabodetabek | 1–2 working days | Same-day GoSend · Reguler · Express |
| Java & Sumatra (other) | 2–4 working days | Reguler / YES |
| Bali, Lombok, Kalimantan, Sulawesi | 3–5 working days | Reguler / Cargo |
| Eastern Indonesia (Papua, Maluku, NTT) | 4–8 working days | Cargo / Pos Indonesia |
International Shipping
| Region | Lead Time | Service |
|---|---|---|
| Singapore, Malaysia, Brunei | 4–7 working days | DHL Express, FedEx, EMS |
| Other ASEAN | 5–10 working days | DHL Express, FedEx, EMS |
| East Asia (Japan, Korea, China, Hong Kong, Taiwan) | 5–10 working days | DHL Express, FedEx |
| Middle East | 7–12 working days | DHL Express, Aramex |
| EU & UK | 7–14 working days | DHL Express, FedEx Priority |
| North America & Oceania | 7–14 working days | DHL Express, FedEx, UPS |
Couriers & Tracking
Domestic couriers
JNE Reguler / YES · J&T Express · SiCepat · AnterAja · Pos Indonesia · GoSend (Jabodetabek same-day) · GrabExpress.
International couriers
DHL Express · FedEx (Priority / International Economy) · UPS · EMS · Aramex (selected MENA).
A tracking number is sent by email & WhatsApp once the parcel is picked up. You can also track via your account page at My Account → Orders.
Payment Methods
| Method | Available For | Notes |
|---|---|---|
| Credit / Debit Card | Domestic & international | Visa, Mastercard, JCB · via Midtrans / Stripe |
| Virtual Account / QRIS | Indonesian customers | BCA, BNI, Mandiri, BRI, Permata, CIMB |
| E-wallets | Indonesian customers | OVO, DANA, GoPay, ShopeePay, LinkAja |
| Bank transfer | Indonesian customers | Verified manually within 24 hours |
| PayPal / Wise | International customers | Available on request |
| COD (Cash on Delivery) | Selected Jabodetabek areas | Available for orders < IDR 1,500,000 |
Freshness & Packaging
- All coffee is roasted to order — never pre-roasted bulk stock
- Stand-up pouch with one-way degassing valve & aluminum barrier
- Whole bean preserves freshness longer; ground available on request
- Optimal flavor window: 7–30 days after roast date (printed on pouch)
- Outer box with shock-absorbing void fill for safe transit
Shipping Fees & Free Shipping
Shipping fees are calculated automatically at checkout based on weight, destination, and selected service level.
- Free domestic shipping for orders above IDR 500,000 within Java
- Flat-rate Jabodetabek available on selected SKUs
- International: live-rate quoting at checkout from DHL / FedEx / EMS
Claims, Damage & Lost Parcels
Please refer to our Return & Refund Policy for full claim procedure. In short:
- Report damaged or missing parcels within 3 days of receipt
- Include photos and the courier tracking number
- Lost parcels: we coordinate with the courier and reship or refund
- Wrong item shipped: free replacement at our expense
Contact Us
For shipping questions, tracking issues, or payment inquiries, reach our customer care team through the channels below.
