Return and refund policy

Return requests must be submitted within 7 calendar days from the date you received the product, based on shipping tracking information.

To begin the return process, contact Specialtycoffee.shop at info@specialtycoffee.shop and provide the details below.

1. Order numberThe reference from your order confirmation.
2. Photos of the itemsPhotographs of the item or items received, including the packaging.
3. Reason for the returnWhat is wrong with the order, damaged, defective, or incorrect.
4. We verify and replyOur team will verify the issue and provide return instructions within 2 business days.

• Our errorIf the return is due to an error on our part, a damaged or incorrect item, we will cover the return shipping costs.
• Not our errorIf the return is not due to our error, the customer is responsible for the return shipping costs.

Once the returned product is received and inspected, we will notify you by email. Refunds are then issued to the original payment method within 5 to 10 business days.

The following are generally not eligible for return.

• Opened or partially consumedProducts that have been opened or partially consumed.
• Discounted and clearance itemsDiscounted, promotional, or clearance items, unless they are damaged or incorrect.
• Late requestsReturn requests submitted after 7 days from the product receipt date.

Damaged in transit? Open the parcel and photograph it before anything else, including the outer packaging and the shipping label. Those photos are what the courier claim is built on.

For any questions regarding this policy, contact us by email. Return requests themselves must go to the same address.